Key accountabilities:
1. Day to day responsibility for a portfolio of primarily residential properties in the retirement
and non-retirement sectors.
2. Regular liaison with managing agents, leaseholders, residents, resident associations, and
3rd party management companies.
3. Dealing with exceptional leaseholder issues and complaints providing prompt and
pragmatic solutions to property management, or managing agent issues.
4. Attending meetings with leaseholders and RA’s to build relationships and avoid RTM risk.
5. Assisting with and resolving landlord and tenant issues raised by internal legal, insurance,
finance, consents and asset investigations teams.
6. Due diligence on acquisitions and liaison with internal teams and third party solicitors.
7. Ensuring all statutory requirements relating to the portfolio including health, safety and fire
risk assessment are implemented or advised.
8. Site inspections where property management issues arise, or with potential acquisitions.
9. Preparing reports and presenting at internal management meetings.

Skills and knowledge: essential
• Graduate with AssocRICS, MIRPM or MRICS professional qualification.
• 7 years’ experience of residential block management.
• Knowledge of RICS Residential Service Charge Code, ARMA-Q standards, health and
safety regulations, Landlord & Tenant and RTM legislation, ground rents, service charge
budgeting and accounts, maintenance & repairs, major works projects, s.20
consultations, FTT processes and dispute resolution.
• Well organised, strong attention to detail, excellent written/communication/CRM skills.
• Confidence in conducting and presenting meetings.
• Good proficiency and working knowledge of Qube database, Microsoft Word and Excel.
• Reliability and ability to work to deadlines.
• Ability to multi-task and tenacious.

Skills and knowledge: desirable
• Previous experience working for a client side property company, ground rent
investor/manager or in private practice.
• Experience of property acquisitions.
• Knowledge of property development.

Contact Martha Kiernan
e: martha.kiernan@lloydmay.com
t: 020 3947 3257
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