What is the role?

Our client require an outstanding General Manager to lead the team of an exciting new development in London. The General Manager will be solely responsible for delivering all aspects of the letting and management of the development, including the delivery of exceptionally high quality customer service. To oversee the Resident Services, Facilities Management and all 3rd party suppliers, including contractors and marketing providers working on/in the building or the development in relation to:

Responsibilities

The key indicators for the customers proposition is summarised below:

Customer experience – from the very first point of contact, the entire customer experience will be designed around delivering exceptional customer service, which is built on providing convenience and choice regarding how the customer wishes to interact. Over and above the service, included within the proposition, are features more aligned to a luxury hotel experience for residents, including access to free broadband and a resident’s only gym, as well as the use of a communal lounge area.

Community – residents within the development will be given the opportunity to meet fellow residents through a range of initiatives designed to develop a sense of community. In addition, the management of the building will seek to contribute to the regeneration of the area by making positive contributions and promote local businesses to encourage growth within the area.

Customer and Client Costs – simple, transparent and fair costs all rent and services with no hidden costs.

Financial

People

Operations

Building

Legal and Regulatory Compliance

Community Building

Customer service

Public relations

Health and Safety

People Management

Requirements

Technical Requirements:

Essential:

Desirable:

Personal Requirements:

Benefits

 

For further information please contact Martha –

martha.kiernan@lloydmay.com

020 3947 3257

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