Department Manager- Property Management


A Department Manager of the entire Property Management Team works closely with the Directors and upper management to communicate and implement the organisations business strategy and growth based on; customer service, and the best interests of landlords, tenants and the business. The department manager will be overseeing a small team constituting of trainee-senior property managers, admin assistants, client services advisors and inventory and maintenance clerks. 

Main duties and responsibilities:

Competency/ Skill/ Experience Requirements:

  • 5+ Years experience within Property Management
  • Full Member of ARLA
  • Good Knowledge of Property Maintenance
  • Excellent Knowledge of Deposit Schemes and processes
  • Extensive Knowledge of Property Management Software Packages
  • Confident and Articulate
  • Excellent vocabulary and grammar
  • Tactful and Diplomatic
  • Excellent Time management
  • Previous experience in working in a KPI environment
  • Sound knowledge of the Property Ombudsman Code of Practice
  • Understanding of business processes and their implementation
  • Complaints handling experience
  • Excellent problem solving skills
  • Good understanding of HR and Staff management
  • Ability to use IT to introduce enhancements and efficiency
  • Leadership & Motivation skills
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